Privacy Policy

Scope

This Privacy Policy explains how Dragonia and its affiliated entities (referred to here as "Dragonia," "the Company," "we," "us," or "our") collect, use, and protect personal data. It applies both to registered account holders ("Players") and to visitors browsing the Website without an account.

Who We Are

The entity operating this Website acts as the Data Controller of your personal data: the party that determines how and why your information is processed. Where a joint controller is involved, both parties share responsibility for the security and proper handling of your data.

What Personal Data We Collect

Information you provide directly. Creating an account requires certain personal details, such as your email address, date of birth, country, phone number, gender, name, national identification number, postal code, and username; your IP address and approximate location are captured automatically at registration. Where identity verification (KYC) or anti-money-laundering checks apply, we may also collect identification documents, proof of address, details of the source of your funds, and related financial information such as bank details or payment account identifiers, used both to process withdrawals and deposits and to satisfy our compliance obligations.

Information collected automatically. We gather technical data about the device and software you use to access our services, including IP address and operating system details, along with logs of how you interact with the Website (pages viewed, session timing, links followed, and similar activity), captured in part through cookies and comparable technologies described in our Cookie Policy. We may also infer your general location from this data.

Information from other sources. We may supplement the data above using publicly available records (government databases, media, social platforms), information from commercial databases, financial institutions, or fraud-prevention agencies, used primarily to verify your identity and detect suspicious activity, and inferences drawn from your activity, such as likely game preferences based on your browsing and play history. We may also draw on information you have made public elsewhere, including on linked third-party accounts such as social media logins.

Why We Process Your Data

Personal data is used to deliver our services, respond to your enquiries, improve and troubleshoot our platform, detect and prevent fraud or other harmful conduct, send marketing communications, resolve disputes (including where law enforcement or a regulator is involved), meet our legal and regulatory obligations, and maintain the security and technical integrity of the Website.

Lawful Bases for Processing

Depending on the activity, we rely on one or more of the following legal bases:

• Performance of a contract — processing needed to open, maintain, and support your account under our Terms.
• Legal obligation — including age and identity verification, determining which rules apply based on your location, managing gambling-related risk, maintaining network security, complying with legal orders such as subpoenas, preventing financial crime, meeting regulatory reporting duties, and responding to requests to exercise your data rights.
• Legitimate interest — covering matters such as defending against legal claims, safeguarding our systems against security threats, improving our services through analytics, managing risk through customer segmentation, and using behavioral analysis to tailor game recommendations, always balanced against your own rights and interests.
• Consent — for activities such as direct marketing by email, SMS, or notification, personalized offers based on your play history, targeted advertising, and participation in competitions or loyalty programs.

How We Share Your Data

Your personal data may be shared with: employees, affiliated brands, and contractors within our corporate group; payment providers and financial institutions, to facilitate transactions and their own compliance checks (which may include sharing your verification documents); technical and operational service providers, such as hosting, customer support, and communications platforms; marketing partners; fraud-prevention agencies; game providers; analytics and market-research providers; law enforcement, regulators, and licensing bodies; and, where relevant, parties involved in a corporate transaction such as a merger or acquisition.

If you raise a complaint, review, or dispute through an external platform, such as a review site, forum, or dispute-resolution body, we may share the minimum information necessary to identify your account and respond factually to the matter raised, on the basis of our legitimate interest in addressing such disputes transparently.

How Long We Keep Your Data

Personal data is retained for as long as you hold an active account and for as long as needed to fulfil the purposes described in this Policy, and may be kept longer where required by law, including anti-money-laundering obligations. Once retention is no longer necessary, your data is deleted or anonymized.

Your Rights

Depending on applicable law, you may have the right to: access the personal data we hold about you; correct inaccurate or incomplete data; request deletion where there is no continuing legal basis for retention; restrict certain processing; receive your data in a portable format; object to processing carried out on the basis of legitimate interest or for marketing; withdraw consent at any time, without affecting the lawfulness of prior processing; and lodge a complaint with a data protection supervisory authority.

Cookies

Our use of cookies and similar tracking technologies is addressed separately in the Cookie Policy, which forms part of this Privacy Policy by reference.